Continual Service Improvement (CSI) Practice Exam 2025 – All-in-One Guide to Master Your Certification!

The expanded incident lifecycle includes several critical stages that comprehensively address how incidents are managed from start to finish. The correct answer highlights the full spectrum of these stages: detection, diagnosis, repair, recovery, and restoration.

- **Detection** is the initial phase where an incident is identified, which could be through user reports, monitoring tools, or support staff observations.

- **Diagnosis** follows, where the cause of the incident is investigated to determine the appropriate response and actions needed to resolve the issue.

- **Repair** involves the actual fixing of the issue that caused the incident, applying the necessary changes or direct interventions.

- **Recovery** is the process of restoring services and systems back to their normal operational state, ensuring that functionality is reinstated.

- **Restoration** confirms that services are fully operational and, often, post-incident reviews or evaluations can take place to assess what transpired and how effectively the incident was managed.

This comprehensive lifecycle ensures a systematic approach to incident management, promoting continual service improvement by learning from each incident and enhancing future responses. The other options focus on either limited aspects of the lifecycle or omit several important phases, which does not reflect the wider context of effective incident management practices.